Important Notice About Service Availability
Current Exclusivity: DM Setter is currently developed as a private application exclusively for Jasen Hunt's use. This is a custom solution tailored specifically for Jasen's business operations and is not available to the general public at this time.
Future Availability: Andrei Sava plans to release a public version of this service in the future under his own company. This future release will utilize a separate Facebook application and infrastructure, with its own terms and privacy policy.
The current privacy policy outlined below applies solely to Jasen Hunt's use of the DM Setter application and will be updated when the public version is released.
1. Introduction
Welcome to DM Setter. This service is owned and operated by BULLDOG DRAFTING LLC ("we," "us," or "our"), located at 193 Cocohatchee Street, Naples, FL 34110-1608, United States of America. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application, website, and services (collectively, the "Service").
By accessing or using our Service, you consent to the data practices described in this privacy policy. If you do not agree with our policies and practices, please do not use our Service. Our Service is developed and managed by Andrei Sava, who serves as the primary contact person for all privacy and data-related inquiries.
Please note: This Privacy Policy is currently applicable only to Jasen Hunt as the sole authorized user of the DM Setter application in its current form. When Andrei Sava releases the public version of this application under his future company, a new privacy policy will be established for that service.
This Privacy Policy applies to information we collect through:
- Our web application at aidmsetter.com
- Our integration with Facebook and Instagram via the Meta Platforms
- Our integration with third-party services described in this policy
2. Information We Collect
2.1. Personal Information
We collect several types of information from and about users of our Service:
- Account Information: When you register for our Service, we collect your username and password (stored in secure hashed format).
- Meta Platform Data: When you connect your Facebook or Instagram business account, we collect:
- Page access tokens and page IDs necessary to access and respond to messages
- Information about your Instagram business account, including account ID
- Your business page name and basic details
- Customer Data: When people message your Instagram or Facebook business account, we collect:
- Customer names, usernames, sender IDs, and profile pictures
- Message content including text, images, videos, GIFs, and other attachments
- Customer interaction history with your business page
- Booking Information: Through our SavvyCal integration, we may collect:
- Names, email addresses, and scheduling preferences
- Appointment dates, times, and related booking details
2.2. Usage and Technical Information
- Conversation Analytics: Information about conversation flows, conversion events, response rates, and booking completions.
- AI Interaction Data: Information about AI-generated responses, approval status, and conversation states.
- Device Information: Information about the device and internet connection you use to access our Service, including IP address, browser type, operating system, and mobile device information.
- Usage Data: How you interact with our application, including settings preferences, features used, page views, and time spent on various parts of the application.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. For more information, please see Section 11.
3. How We Collect Information
3.1. Direct Collection
We collect information directly from you when you:
- Register for an account and create a user profile
- Connect your Facebook or Instagram business account
- Configure settings in the DM Setter dashboard
- Manually respond to messages through our interface
3.2. Automated Collection
We automatically collect certain information when you use our Service:
- Through the Meta Graph API when you connect your accounts
- Through Facebook's and Instagram's messaging APIs when customers message your business
- Through webhooks that notify our system of new messages and interactions
- Through our server logs and analytics tracking
3.3. Information from Third Parties
We may receive information about you from third parties including:
- Meta Platforms (Facebook and Instagram) when you authorize our application
- SavvyCal when appointments are booked through our integration
4. How We Use Your Information
We use the information we collect for various purposes, including to:
4.1. Provide and Maintain Our Service
- Operate the DM Setter platform and deliver the services you request
- Process and manage your account registration
- Connect to your Facebook and Instagram business accounts
- Display messages from your customers in our unified inbox
- Send automated responses to your customers using Claude AI
- Manage appointment bookings through SavvyCal
4.2. Improve and Personalize Our Service
- Analyze usage patterns to improve user experience
- Track conversation performance metrics
- Develop new features and functionality
- Debug and fix technical issues
- Customize your experience based on your preferences
4.3. Communications
- Send you technical notices, updates, security alerts, and support messages
- Notify you about changes to our Service
- Alert you to new bookings and important customer interactions
4.4. Legal and Security Purposes
- Enforce our terms, conditions, and policies
- Comply with legal obligations
- Protect the security and integrity of our Service
- Detect, prevent, and address technical issues, fraudulent activities, or illegal actions
The legal bases for processing this information are:
- Contractual Necessity: Processing is necessary to fulfill our contract to provide services to you
- Legitimate Interests: Processing is necessary for our legitimate interests in operating, improving, and securing our services
- Consent: Where required by law, we process information based on your explicit consent
- Legal Obligation: Processing is necessary to comply with our legal obligations
5. Information Sharing and Disclosure
5.1. Third-Party Service Providers
We share information with third-party vendors, service providers, and partners who support our business operations:
- Meta Platforms (Facebook, Instagram): To facilitate message sending and receiving between you and your customers.
- Anthropic: We use Claude AI to process message content and generate automated responses. Message content is sent to Anthropic's API for processing.
- SavvyCal: For booking and appointment scheduling functionality, including exchange of calendar availability and appointment details.
- Cloud Infrastructure Providers: For hosting our application and storing your data securely.
All service providers are required to take appropriate security measures to protect your information and are only permitted to use your data in accordance with our instructions and this Privacy Policy.
5.2. Compliance with Laws
We may disclose your information where required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
5.3. Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
5.4. With Your Consent
We may share your information with other third parties when we have your consent to do so.
5.5. Aggregated or De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, or similar purposes.
6. Data Storage and Security
6.1. Data Storage
Your information is stored and processed on servers in the United States. By using our Service, you acknowledge that your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may be different.
6.2. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure password hashing using industry-standard cryptographic techniques
- Encrypted storage of sensitive information such as access tokens
- Database security measures and access controls
- Regular security assessments and updates
- Restricted staff access to personal information
6.3. Security Limitations
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6.4. Your Role in Information Security
The security of your information also depends on you. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your computer or device while logged into our Service.
7. Data Retention
7.1. Retention Period
We retain your personal information for as long as your account is active or as needed to provide you with our Service. This includes:
- Account information for as long as your account exists
- Message data and conversation histories indefinitely to support the Service's functionality
- Analytics data to improve our Service and develop new features
7.2. After Account Deactivation
Following account deactivation or deauthorization of our app from Meta Platforms:
- We will stop collecting new data from your Facebook or Instagram accounts
- We will retain previously collected data in accordance with this policy
- We will honor data deletion requests as described in Section 8
7.3. Meta Platform Token Handling
When you disconnect our app from Facebook or Instagram:
- We will immediately cease using your access tokens
- We will revoke and delete tokens upon deauthorization
- We may retain a record that the connection existed for analytics purposes
8. Your Data Protection Rights
8.1. Your Rights
Depending on your location, you may have various rights regarding your personal information:
- Right to Access: You can request copies of your personal information.
- Right to Rectification: You can request correction of inaccurate or incomplete information.
- Right to Erasure: You can request deletion of your personal information in certain circumstances.
- Right to Restrict Processing: You can request restriction of processing of your personal information.
- Right to Data Portability: You can request transfer of your information to another controller.
- Right to Object: You can object to processing based on legitimate interests.
- Right to Withdraw Consent: You can withdraw consent where processing is based on consent.
8.2. Data Management in Our Service
Through our Service interface, you can directly:
- Update your account information
- Change your preferences for automated responses
- Delete specific conversations
- Disconnect your Facebook or Instagram accounts
8.3. Exercising Your Rights
To exercise any of the rights listed above, please contact us at +19548290209 or via our website at https://landsurveydrafts.com/. We will respond to your request within 30 days. We may need to verify your identity before responding to your request.
8.4. Limitations
Please note that these rights may be limited in some circumstances by local law requirements. For example, we may deny deletion requests that require us to maintain certain information for legal obligations, to resolve disputes, or to enforce our agreements.
8.5. Notice for California Residents
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) regarding your personal information. Please contact us to exercise these rights.
9. Meta Platform Specific Information
9.1. Facebook and Instagram Data
When you connect your Facebook Page or Instagram Business account to our Service:
- We request only the permissions necessary for our Service to function properly
- We access message content, sender information, and basic page details
- We use webhooks to receive real-time updates about new messages
- We do not access personal profiles of your followers or customers
- We do not post content on your behalf without your explicit authorization
9.2. Meta Platform Permissions We Use
Our application requests the following permissions:
- pages_messaging: To send and receive messages on behalf of your Page
- pages_show_list: To view Pages you manage
- pages_manage_metadata: To subscribe to webhook events for your Page
- instagram_basic: To access basic information about your Instagram Business account
- instagram_manage_messages: To send and receive Instagram DMs
9.3. Deauthorization
When you deauthorize our application from Meta Platforms:
- We immediately cease accessing your Facebook and Instagram accounts
- We revoke all access tokens associated with your account
- We unsubscribe from all webhooks for your accounts
- Previously collected data remains in our system in accordance with our retention policy (Section 7), but no new data is collected
- You can request deletion of your data as described in Section 8
9.4. Meta Platform Terms
Our application complies with the Meta Platform Terms (https://www.facebook.com/legal/terms/api_terms). By using our Service, you confirm that your use of Meta Platforms through our Service also complies with the Meta Platform Terms.
9.5. Future Public Release
When Andrei Sava releases the public version of this application:
- It will use a separate Facebook application and developer account
- New users will authenticate through this new application
- An updated privacy policy will be created for the public release
- The current application's permissions and data will remain separate
10. Age Restrictions
Our Service is intended for business users and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
This age restriction aligns with:
- The minimum age requirements for Meta business accounts
- The professional nature of our Service
- Legal requirements for business contracts and data processing
If you believe we might have collected information from a child under 18, please contact us at +19548290209.
11. Cookies and Tracking
11.1. Cookies We Use
Our Service uses cookies and similar tracking technologies to:
- Essential Cookies: Required for the Service to function properly, such as session management and security
- Functionality Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how you use our Service
11.2. Your Cookie Choices
Most web browsers allow you to control cookies through browser settings. You can:
- Block all cookies
- Delete existing cookies
- Allow cookies from specific websites
- Set your browser to notify you when cookies are being sent
Please note that blocking all cookies may impact the functionality of our Service.
11.3. Third-Party Tracking
We do not use third-party tracking services or advertising cookies in our application.
12. International Data Transfers
BULLDOG DRAFTING LLC is based in the United States. Your data is primarily processed within the US. However, some of our third-party service providers (Meta, Anthropic, SavvyCal) may process data in other countries.
For transfers of personal data to processors outside the US, we implement appropriate safeguards such as:
- Standard Contractual Clauses or other approved data transfer mechanisms
- Ensuring processors have adequate data protection measures in place
- Obtaining your explicit consent to the proposed transfer after informing you of potential risks
By using our Service, you consent to the transfer of your information to these third-party processors, where applicable.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.
If we make material changes to this Privacy Policy, we will notify you by:
- Posting a notice on our website prior to the change becoming effective
- Sending an email to the email address associated with your account
- Displaying a notification within our Service interface
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our Service after we post changes to this Privacy Policy means you accept those changes.
Future Public Release: When the public version of DM Setter is released by Andrei Sava under his own company, a new privacy policy will be created specifically for that service. Users of the public version will be subject to that new policy.
14. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Please include your name, information relevant to your request, and how we can contact you.
Andrei Sava serves as our primary contact for privacy-related inquiries and will ensure your concerns are addressed promptly. We strive to resolve all inquiries within 30 days.
15. Governing Law
This Privacy Policy and any disputes related to it or our Service are governed by the laws of the State of Florida and the applicable federal laws of the United States, without regard to conflicts of law principles.
If you have a complaint regarding our privacy practices or this Privacy Policy, please contact us first so we can attempt to resolve your concerns. If you believe your privacy rights have been violated, you may have the right to file a complaint with relevant regulatory authorities.